Privacy Policy

Effective Date: November 12, 2025

Master Support Tech Services (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you share with us when using our website, support portal, and related services.

1. Information We Collect

We collect limited personal and business information to provide reliable IT support services. This may include:

  • Contact Information: name, business name, email address, phone number.

  • Support Details: descriptions of technical issues, device or network information provided in support tickets.

  • Billing Information: payment details handled securely through third-party processors such as Stripe or QuickBooks.

  • Technical Data: website analytics, IP address, browser type, and usage statistics (collected automatically through Squarespace or Freshdesk).

We only collect the minimum data required to deliver our services effectively.

2. How We Use Your Information

We use collected information to:

  • Provide and manage IT support services.

  • Communicate with you about tickets, consultations, or billing.

  • Improve our website and client experience.

  • Maintain internal records and comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties.

3. Data Sharing and Third Parties

We use trusted third-party platforms to deliver services securely:

  • Freshdesk (by Freshworks): for managing support tickets and client communications.

  • Google Workspace: for email and document management.

  • Stripe: for secure payment processing.

  • Squarespace: for website hosting and analytics.

These services are compliant with major privacy and security standards (including GDPR and CCPA).

We share only the data necessary for these providers to perform their functions.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data.

This includes:

  • Password-protected systems and multi-factor authentication (MFA).

  • Encrypted storage and communication when handling sensitive data.

  • Restricted access to client information.

While no system is 100% secure, we continuously review and improve our safeguards to maintain the confidentiality and integrity of your information.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

Support ticket history may be retained for service quality and accountability unless deletion is requested.

6. Your Rights

You have the right to:

  • Request access to or deletion of your personal information.

  • Update or correct your account details.

  • Withdraw consent to data processing (where applicable).

To make a privacy-related request, please contact us at privacy@mastersupport.tech

7. Cookies and Website Analytics

Our website and support portal may use cookies to:

  • Analyze traffic and improve usability.

  • Remember your preferences and login state.

You can adjust your browser settings to refuse cookies, though some site features may not function properly without them.

8. Email Communications

By contacting us or using our services, you consent to receiving service-related communications (such as ticket updates or billing notices).

You can opt out of non-essential or promotional emails anytime by contacting info@mastersupport.tech

9. Changes to This Policy

We may update this Privacy Policy periodically.

The latest version will always be available on our website at mastersupport.tech/privacy-policy with the effective date listed at the top.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Master Support Tech Services

A division of MSBoutique LLC

📧 privacy@mastersupport.tech

🌐 https://mastersupport.tech