Frequently Asked Questions (FAQ)
General Questions
Q1: What is Master Support Tech Services?
Master Support Tech Services is a remote IT support and consulting company that helps small businesses keep their technology running smoothly. We assist with device management, troubleshooting, and day-to-day tech operations — all with a personalized and proactive approach.
Q2: Who do you work with?
We primarily serve small businesses, startups, and independent professionals with 1–50 employees. Our goal is to provide enterprise-level reliability and expertise without the enterprise-level cost.
Q3: Where are you located?
We’re based in Virginia, USA, and proudly support clients nationwide through secure remote technology.
Our Services
Q4: What kinds of IT issues do you help with?
We can assist with computer and device setup, software troubleshooting, network configuration, printer and peripheral issues, account access problems, and general technology optimization. We also offer proactive system maintenance and security consulting.
Q5: Do you offer on-site support?
Yes, on-site support is available for clients in Northern Virginia and nearby regions. Most issues, however, can be handled quickly through remote sessions.
Q6: Can you support businesses outside of Virginia?
Absolutely. Since most of our work is remote, we can support businesses anywhere in the United States.
Q7: What makes your service different?
We combine the convenience of remote IT support with personalized attention — no call centers, no outsourced teams. You’ll always work directly with a dedicated technician who understands your business.
Getting Started
Q8: How do I become a client?
You can reach out through our website’s Contact Form to schedule a brief consultation. We’ll review your business needs and outline how our support services can best help you.
Q9: What can I expect after signing up?
Once you become a client, you’ll receive access to our secure client portal for managing support requests, tracking progress, and communicating with our team.
Q10: Do you offer monthly or ongoing support?
Yes. We provide ongoing managed IT support for businesses that want consistent, proactive technology management, as well as one-time troubleshooting for immediate needs.
Security and Privacy
Q11: How do you keep client information secure?
We use encrypted tools, secure communication channels, and industry-standard best practices to protect all client data and systems. We never access a device or account without explicit permission.
Q12: Do you store or back up client data?
No, we don’t store client files directly — but we can help your business set up cloud backup systems and reliable data protection strategies.
Other Questions
Q13: Can you work alongside our existing IT vendor or software provider?
Yes, we often collaborate with other vendors or service providers to ensure a seamless experience for your business.
Q14: How can I learn more or request a consultation?
Simply visit our Contact page and send us a quick message. We’ll get in touch to discuss your goals and how Master Support Tech Services can support your business.